- Return & refund application needs to be filed within 20 days from the delivered date.
- We support order cancellation before shipping.
- We don’t accept non-defective remorse returns.
- If the item was delivered damaged or defective, you do not need to return them.
- We don't offer warranties to retailers.
Delayed in transit/No tracking info.
If there is no update of the tracking info for more than 7 business days (from the time shipping label created in the logistics website): 1) The order will full refund within 3 business days since order refund requested. 2) The order will re-delivery within 3-5 business days as retailer's requests. Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
Destroyed in transit
If the order is damaged in transit, with valid proof provided. 1) Order will full refund within 3 business days since order refund requested. 2) Order will re-delivery within 3-5 business days as retailer's requests. Valid Proof: screenshot of damaged indication on logistic website
Returned to sender(except case: wrong shipping address left on orders)
If tracking shows the order returned to supplier's warehouse: 1) Order will full refund within 3 business days after the returned product being delivered. 2) Order will re-delivery within 3-5 business days after the returned product being delivered.
Delivered but not received
If the order shows delivered on logistic website but not received: 1) If the delivered address is different from the shipping address left on orders, and checked wrongly address the carrier delivered, the order will full refund within 3 business days/re-delivery within 5 business days as retailer's request. 2) If the delivered address is the same as the shipping address left on orders, and supplier will only provide proof of delivery.
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories
If the packages/goods ordered have issues (damaged/broken/stains/minor/scratch/poor quality/not as described/wrong item received, missing item etc.) , with valid proof provided: 1) Suppliers request to return and refund: Order will full refund within 3 business days after the returned product being delivered. 2) Suppliers request to return and re-delivery: Order will re-delivery within 3-5 business days after the returned product being delivered. 3) Suppliers don't request return any more: Order will full refund within 3 business days/re-delivery within 3-5 business days. Valid Proof: photos/video of issued goods and photos of package with label.
